Top Techs Means Great Service!

JR Copier was founded in 1989 by a senior copier technician that worked for a large Minnesota office equipment manufacturer branch. We started in business with the idea of offering ourselves as a reasonably priced, hi-tech alternative to manufacturer service. Reasonably priced, because we run a highly efficient, low-overhead servicing business; hi-tech, because we employ senior technicians only. No technical trainees or junior technicians, just senior techs!

Today, we’re a well-established group; specializing in the maintenance and repair of copiers, printers and fax machines in Minneapolis | St. Paul areas.

Senior Techs

Although we repeatedly state that we are staffed by “senior   technicians only,” we know that it probably doesn’t mean very much to   you. You’re probably thinking that for what your dealer is charging you   for service they better darn well be sending you senior technicians.   Unfortunately, it doesn’t work that way.

For the factory dealers, the senior technician is the team leader   or field service supervisor. He is, generally, the only senior tech in   his group and the only time you’ll ever see him is when the junior   techs, (that do most of the everyday servicing,) can’t fix a certain   problem or are out sick or are on vacation. In this way, the dealers   keep their payroll costs low.

Because of the type of company we are, we can’t afford to send   you junior techs or technical trainees. We need to know that when one of   our techs services your equipment it is done correctly and thoroughly   the first time and we won’t have to send someone back a second time for   the same problem at our expense.

Frankly and speaking as a group of guys who all started at the bottom, it is the higher salaries that we pay our senior techs that motivate them to do really good work,   rather than just giving them a title that goes with their experience.   If your wondering just how we can afford to pay senior technicians only   and still charge more than 30% less than the dealers, it’s probably   because you have no idea just how profitable the service end of this   business really is.